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How it works
Financing Your eve
The Free Trial
Select your mattress size, add to cart.
Choose 0% APR financing in checkout.
Pass a soft credit check (does NOT affect your credit score - only takes 60 seconds).
Get the eve at home for 30 days, for free. After 30 days you'll start making easy monthly payments, and you will still be protected by our 100 Night Trial.
Get the perfect start to every day, on the world's most comfortable mattress. For a limited time only, use promo code to receive $ off your purchase.
The Perfect Set
Simply add two pillows to the mattress in your basket - then enter the code “Pillows” at checkout.
Crafted from premium memory foam, the pillow by eve perfectly complements the contouring comfort of your mattress.
Showrooms tend to involve a huge level of costs, which are always passed onto the customer in the price of the mattress
We prefer to stay online, keep the price at a really fair level for a luxury mattress, then give you 100 days to try it out at home :)
Offering only one product choice is a core part of eve's philosophy. We believe that putting all our energies into the design and craft of just one product is the key to perfection, not to mention a more simplified buying experience for our customers. Through selling over 75,000 mattresses across the globe, we learnt a lot about our customers' needs and fine-tuned from there. That's why we're so confident with our one hundred night, no hassle return period.
eve is a UK-based company, with all of our products lovingly designed in London and shipped to your front door in the US
All materials used in our products have the right certifications to ensure that they're safe and non-toxic. Our products have been inspected by CertiPUR and approved as 100% safe and containing no harmful chemicals
We expect for all orders to arrive within 7 working days. However it is often quicker than this, depending on where you are based in the US.
If you require a quicker delivery, please contact our Customer Service team. Whilst we can't make any promises, we will always do what we can to help!
Our couriers do not require signature upon delivery and will leave the eve at your front door as long as they believe it's a secure location.
If you would prefer a signature to be required upon delivery, please contact [email protected] immediately after placing your order.
The price of this additional service would be $30.
Please note that eve cannot take responsibility for orders which are recorded as delivered by FedEx, but do not reach the customer. If you are concerned about this, we highly recommend you requesting a signature is required with your delivery.
Our couriers make up to three delivery attempts. Failed deliveries are either returned to us, or held at a local parcel shop for collection at a time that suits you.
We do try to make sure your items get to you at the same time, but unfortunately this isn't always possible. We do give you a tracking code for each item as soon as your order has been shipped so you can trace your eve purchases.
You won’t receive a call before delivery with our 1-man service so keep an ear out for the door.
During the order process you can provide details you wish to tell the delivery couriers, which may assist them with your delivery. Please note that our couriers will not call to notify you before delivering your order.
No, we don't offer custom-sized mattress, we are sorry. Please get in touch with us if you have further queries.
We use Fedex in the USA.
Amazon is an independent retailer of our products. When purchasing through Amazon you wouldn't be eligible for the one hundred night trial as all Amazon orders follow their 30-day return policy. You'd also need to contact Amazon directly for all after care regarding your mattress – as this wouldn't be able to be done through us.
As soon as your eve product is on the way back to us we'll process your refund to the account you paid with. The money should be with you within 7 business days.
Unfortunately we don't use checks, but we can credit your bank account if you'd prefer. You'll just need to give us your account details so that we can process this for you. Just give us a call at 800-383-3994.
That’s entirely up to you. You can pay with credit or debit card, PayPal or 0% interest-free credit.
You can choose the interest-free option on the payment details page. From there you will be re-directed to a soft credit check. Once approved, you will be able to either place your order, or go back to our site if you aren't quite ready to complete your order.
We can’t tell you before you apply for sure whether you’ll qualify, but we can only consider your application if:
You have a good credit history. You're employed or retired and have considered your ability to afford and sustain the repayments. You're a permanent US resident, over 18 and able to supply three years of address history. You have a debit or credit card.
We're sorry to hear that your finance application was not approved. Unfortunately we're unable to influence our finance partner’s decision – and they don't share any information on why an application is declined with us, due to confidentiality laws.
We accept Visa Credit, Visa Debit, Visa Electron, MasterCard and American Express.
Email your return request to [email protected] For the mattress we'll arrange the pickup with our collection company, who'll collect the mattress from your bedroom. For other products we'll send you a prepaid return label. Just print the label, pop it on the box and drop it off at any Fedex drop of location.
Absolutely not. We offer free returns on all eve products returned within the US.
We recommend that you to carefully measure your bed frame to avoid getting the wrong size mattress, but in case you did get the wrong size it's no biggie – we allow you to exchange your product within the one hundred night trial. If your mattress has already been unpacked, a shipping and handling fee of 50 dollars will be applied. You will also void your 100 day trial once we have exchanged the item once for you.
You can just sit back and relax while our collection company will come and pick up the mattress from your bedroom. It’s completely hassle-free.
You don't need to keep your mattress box – as it will be impossible for you to get it back in there unless you’re some sort of super human! For other products, they can be returned in any box you like, but it might be easier for you to pack it in the original one it came in.
You don't have to worry about that - our collection company will take care of the packing for you.
When you place an order through Amazon they are responsible for managing the processing and shipment of your order. Unfortunately this means that we won't have your order details. As Amazon are an independent retailer, we are unfortunately not able to handle any issues associated with orders placed through their website – including returns.
The mattress is made up of four layers:
A base layer of high density foam: this is what gives your mattress support and durability.
A mid layer of open-celled foam: this layer encourages air flow, is responsive, a bit bouncy and highly durable, providing the perfect sandwich layer between the base and top layers.
A top layer of next-generation memory foam: engineered to give total body support so you don’t get that ‘stuck’ feeling often associated with traditional memory foams, along with cooling properties so you don’t overheat as you sleep.
A cover lovingly hand-sewn in the UK: this hypoallergenic outer cover protects your eve and gives you a luxuriously soft surface to lie on... it looks pretty awesome too.
From our years of experience selling over 75,000 mattresses all over the world, we learned that our layered construction provides the ultimate in support and comfort for the majority of people – without being too firm, or too soft. We believe we have engineered the ultimate in sleeping perfection.
The mattress provides the comfortable and supportive qualities of memory foam, but with an added feeling of ‘bounce'. It's also extremely breathable, offering a tranquil night's sleep. It’s suitable for sleepers weighing up to 252lbs. For couples, a combined weight of 504lbs is the recommended limit.
Finding the right mattress used to be complex. With hundreds of options, impenetrable jargon and pushy salespeople it was easy to get lost.
We set out to fix this with a radically simple approach. We designed one mattress - the best - made from the highest quality materials.
The mattress addresses the two main complaints of traditional memory foam mattresses: that you sink into them and get ‘stuck’ into a position finding it difficult to move; and that you overheat as you sleep.
The mattress' next-generation memory foam top layer is springy, so while it moulds around your body, supporting pressure points, it also springs back quickly making it easy to move around on. The middle-layer foam is a newly-developed specialist foam, made using highly open-celled technology that makes it 30 times more breathable than other foams of its kind. This breathability regulates temperature, and ensures that you sleep comfortably.
We haven’t conducted our own medical tests to establish this, but many of our customers with back problems claim to have great results when sleeping on the eve mattress. You can read some customer reviews here.
The mattress is 10 inches deep. Why? In our experience this is the perfect depth.
The mattress will fit standard USA sheet sizes.
All materials used in the eve mattress have certifications to ensure they're safe and non-toxic. You can rest assured that your eve mattress is 100% health and safety compliant. All foams used in the mattress are CertiPUR certified, which means that your mattress doesn't contain any carcinogens or harmful nasties.
CertiPUR also sets stringent rules when it comes to off-gassing, meaning the mattress conforms to the highest safety standards here too. The fabric cover is OEKO-TEX® certified, ensuring it meets one of the highest and safest textile standards. And the mattress complies with the British Standards for fire safety for mattresses (BS 7177:2008 + A1:2011 : Low Hazard). All in all, you could say the mattress is pretty safe. And very certified.
The mattress is suitable for little ones aged three and over. Ours is a safe product and we're happy to recommend it for those over the age of three. For children younger than this we would recommend a specially designed baby/infant mattress.
Our aim is to support each sleeper individually in order to get the best night's sleep possible. The eve mattress provides more movement isolation than a traditional memory foam mattresses. Therefore, you shouldn’t feel your partner move during the night.
We're conscious of our impact on the environment. All of the packaging materials that are used to transport our products are fully recyclable. As well as this, we refurbish or recycle all of our returned mattresses. We also deliver the mattress vacuum packed in a portable box, meaning that, compared to a full sized mattress, many more packages can fit in one van, reducing our carbon emissions.
Many of our customers can’t believe it when they receive their mattress in a box. We've invested in a special technology that rolls and vacuum packs the mattress, compressing it into the smallest of spaces. We do this for three reasons:
Delivering your mattress compressed into a box costs us a fraction of what it would cost to deliver a full-sized mattress. We pass these savings on to you, the customer.
Reducing the amount of packaging involved in shipping the mattress means we reduce our impact on the environment. And because it’s compressed, eve deliveries require fewer transport journeys – saving on fuel emissions.
Moving a mattress around your house is hard work. By compressing it into a box, we make the process of getting the mattress to your bedroom that little bit easier.
It will be impossible to fit the mattress back in the box unless you’re some sort of super-human – so you don't need to keep the box, even if you end up returning the mattress.
We pack the mattress into a super-portable, beautifully designed box. Take a peek inside for some inspirational quotes on the theme of sleep...
The dimensions of the cardboard box are 1.4" x 1.4" x 3.5" for sizes twin to full and1.6" x 1.6" x 3.5" for queen to cali king. This makes it a little more manageable to manoeuvre around.
The mattress weighs from 55.5lbs for a twin to 115.2lbs for a king.
It certainly does! We do however recommend checking the condition of your bed base before using it with an eve mattress, as worn out bed-bases can potentially impact the performance of a new mattress over time. Whilst the eve can be used with any kind of bed base, a wooden slatted or platform bed offers the most support. Box springs are designed to support innerspring mattresses and can change the way a foam mattress feels - often creating a ‘softer’ feel.
If a slatted base is being used, we recommend that the gaps do not exceed 3 inches. It is also important that slats are secured, evenly spaced and rigid.
If using the eve with an adjustable bed, we recommend leaving your eve flat when not in use!
Using an eve on the floor will not impact its feel, however we do recommend propping it on its side regularly to allow the mattress to breathe, as the floor will not have the same ventilation properties as a bed base.
We use special machines to roll up the mattress in the box. We'd be very impressed if you could get it back in there!
The mattress can be kept in the box up to one months. The longer it is kept in the box the longer it will take to recover it’s proper shape and structure though.
You can sleep on it straight away. It takes about 4 - 5 hours for it to settle to its full height.
The cover has a removable top panel which can be washed at 40⁰c. We recommend spot cleaning any other areas of the cover.
Memory foam itself cannot be washed, sponged or dry cleaned. There is a high risk that soaking with water or other cleaning fluids will cause irreversible damage and will invalidate your warranty.
Vacuum regularly (using the upholstery attachment) paying particular attention to the piping where dust can settle.
While we haven’t conducted our own scientific tests on this, we do know that dust mites need a habitat and a food source, and our foams and cover don’t provide that. There is research published online that claims memory foam is inherently anti-microbial, though we haven’t independently tested this. You can also purchase the eve mattress protector, ensuring that you're mattress is kept as clean as possible.
You won't need to turn your mattress over, ever. In fact, it only works properly one side up. We do suggest you rotate your eve lengthways every 30 days for the first year to maintain proper shape and to extend its lifespan. Avoid dragging your mattress and place it gently into position when moving it to prevent damage
We recommend only using an over electric blanket in good working condition with the eve mattress.
We recommend that you pay attention when using a hot water bottle to avoid water leaking onto the foams. While water bottles can be used with an eve, the warmth may soften the feel as it can activate the visco foam within the core.
We'll be launching our own eve mattress protector soon. It's made out of organic cotton, with a fully waterproof Neotherm® membrane base layer – which is great for protecting the mattress from any spillages.
We are proud to offer a 10-year guarantee on the mattress as it meets the highest standards for domestic use. Full details can be found at: www.sleepeve.com/warranty
Note that this guarantee is provided free of charge and in addition to the rights given to you by the law. Please also note that our 10-year guarantee operates in accordance with the terms and conditions stated at: www.sleepeve.com/terms
It’s simple: try the mattress in the comfort of your home for up to 100 nights. If you’re unhappy with it for any reason, get in touch by email or phone and we’ll arrange for a free collection and refund the full amount.
(And don’t worry – you don’t need to get the mattress back into the box to return it!)
Email your return request to [email protected] and we’ll arrange for our collection service to collect the mattress right from your bedroom. No need to worry about packing – they'll handle everything for you!
Once on the mattress page you'll find a drop down menu on the left hand side. Simply select your size and the price will change accordingly.
The mattress is proudly made in the UK.
Your eve will be delivered within 5-7 business days depending on where you are located in the US. Unfortunately, we don't currently offer expedited shipping and cannot guarantee delivery on a specific day. If you do have any specific delivery requirements, please email [email protected] and we'll try to accommodate your needs.
Unfortunately we don't currently offer this service.
We’re sorry, but our couriers operate a door-to-door policy, so they won’t bring your eve mattress any further than the main entrance of your premises.
As soon as your eve product is on the way back to us we'll process your refund to the account you paid with and the money will be will you within 3-5 business days. If you ordered using our financing option, we'll request a cancellation of your loan and any payments you've made will be refunded.
free shipping and returns
At eve, we deliver straight to your doorstep, for free. Your eve will be delivered within 5 - 7 business days depending on where you are located within the US.
Mattress: If you're not 100% happy with the mattress we'll pick it up for free and offer you a full refund.
All other products: In fact, we offer full refunds on the whole eve range. It's as easy as print, pop and drop.